Refund Policy
Last updated: October 6, 2025
We want you to be completely satisfied with your learning experience
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for most courses. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of your enrollment date.
1. Refund Eligibility
1.1 Eligible for Full Refund
- Request made within 30 days of purchase
- Course completion is less than 50% of total content
- Valid reason provided for refund request
- No previous refund requests for the same course
- Account in good standing with no policy violations
1.2 Partial Refund Eligibility
- Course completion between 50-75% within 30 days
- Technical issues that significantly impacted learning
- Course content substantially different from description
1.3 Not Eligible for Refund
- Request made after 30 days from purchase
- Course completion above 75%
- Downloaded course materials extensively
- Completed and received course certificate
- Free courses or promotional enrollments
- Courses purchased with special discounts (may have different terms)
2. How to Request a Refund
Contact Support
Email us at support@farmanbangali.com with your refund request
Provide Details
Include course name, purchase date, and reason for refund
Review Process
We'll review your request within 2-3 business days
Refund Processing
Approved refunds processed within 7-10 business days
Required Information
- Your registered email address
- Course name and purchase date
- Order/Transaction ID (if available)
- Detailed reason for refund request
- Any supporting documentation (if applicable)
3. Refund Processing Time
Review Time
2-3 Business Days
Approval
1 Business Day
Refund Processing
7-10 Business Days
4. Refund Methods
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Original payment method | 5-10 business days |
| PayPal | PayPal account | 3-5 business days |
| UPI/Digital Wallet | Original payment method | 1-3 business days |
| Net Banking | Bank account | 5-7 business days |
5. Special Circumstances
5.1 Technical Issues
If you experience technical difficulties that prevent you from accessing course content, we will work to resolve the issue. If unable to resolve, a full refund may be granted regardless of the 30-day limit.
5.2 Course Content Issues
If course content is significantly different from the description or contains errors that affect learning, we may offer:
- Full refund
- Course replacement
- Partial refund with course access
- Course credit for future purchases
5.3 Duplicate Purchases
Accidental duplicate purchases will be refunded in full, regardless of the refund timeline.
6. Refund Exceptions
Non-Refundable Items
- Free courses and promotional content
- Courses purchased with coupons/discount codes (may have special terms)
- One-time live sessions or webinars
- Downloadable resources after download
- Courses where certificates have been issued
6.1 Abuse Prevention
We reserve the right to refuse refunds in cases of suspected abuse, including but not limited to:
- Multiple refund requests for similar courses
- Requesting refunds after consuming majority of content
- Violating platform terms of service
- Attempting to download or copy course materials
7. Alternatives to Refunds
Before requesting a refund, consider these alternatives:
Course Exchange
Switch to a different course of equal or lesser value
Course Credit
Receive credit for future course purchases
Extended Access
Get additional time to complete the course
Personal Support
One-on-one assistance from our support team
8. Contact Us for Refunds
For refund requests or questions about our refund policy, please contact us:
Email: support@farmanbangali.com
Subject Line: "Refund Request - [Course Name]"
Response Time: Within 24 hours
Support Hours: Mon-Fri, 9AM-6PM EST